Ticket command center
Status, priority, type, labels, tags, assignment, replies, drafts, attachments, and customer history.
Helpdesk platform
Customer support infrastructure for service brands.
Tekkowide Helpdesk brings ticketing, live chat, customer portals, knowledge base content, announcements, WhatsApp-ready workflows, and agent operations into one practical support layer.
Live chat support
Customer chat sessions with bot flow states, agent escalation, file attachments, and team ownership.
Knowledge management
Folders, categories, articles, related articles, feedback, FAQs, announcements, and marketing modules.
Agent operations
Roles, privileges, support groups, teams, online status, activity sessions, and ticket presence visibility.
Product capabilities
Powerful helpdesk features for support teams.
Ticketing, workflow, knowledge, communication, and access controls based on the Limowide Helpdesk product model.
Ticket management
Streamline, organize, and resolve customer requests efficiently.
Smart ticketing
Create, categorize, normalize, and track every request with source, mailbox, reply state, drafts, attachments, and customer visibility.
Advanced filters
Filter queues by status, priority, type, agent, labels, tags, source, date range, saved filters, and customer context.
Labels & tags
Use support labels and tags across tickets and chat sessions to classify requests and route work to the right team.
Priority handling
Separate low, medium, high, and urgent work so agents can focus on the conversations that need immediate attention.
Bulk actions
Update status, assign ownership, add labels or tags, and clean up repeated queue work faster.
Collaboration & workflow
Give agents the context and automation needed to resolve faster.
Teams & groups
Support groups and teams organize responsibility across brands, departments, and service lines.
Agent assignment
Assign tickets and chat sessions to agents, groups, or teams while keeping active ownership visible.
Workflow rules
Use workflow patterns, bot steps, escalation actions, redirects, and FAQ search paths to reduce repetitive handling.
Saved replies
Prepared responses and saved replies help agents answer repeated questions consistently.
Agent activity
Track online status, activity sessions, ticket presence, and active conversation presence for operational transparency.
Knowledge management
Turn repeated support answers into searchable self-service content.
Knowledge base
Create articles with meta fields, keywords, status, view tracking, related articles, and edit history.
Categories & folders
Organize content into public, private, or authenticated folders with solution categories and sort order.
FAQs
Publish common questions with category grouping so customers can solve simple issues before opening tickets.
Announcements
Share active notices, promo text, tags, links, and group-specific updates with customers.
Marketing modules
Add contextual modules with images, links, and descriptions for service notices or product guidance.
Channels, security & insight
Support customers across channels while keeping control over access and operations.
Email support
Mailbox and reply-to handling connect email-originated customer requests into the ticket workflow.
WhatsApp-ready support
Role privileges support viewing, sending, templates, initiating conversations, and WhatsApp analytics.
Live chat
Real-time customer messaging supports active sessions, bot status, escalation, attachments, and agent replies.
Customer portal
Authenticated customers can access chat support, ticket lists, new ticket actions, profiles, and recent ticket activity.
Secure access
Support roles, privileges, groups, and teams keep access controlled as service operations grow.
Interface previews
Designed around real support workflows.
The page uses the reference layouts as product-style previews without embedding raw app screenshots.
Agent ticket queue
A structured workspace for high-volume support teams.
Inspired by the Limowide ticket list, the helpdesk gives agents filters, saved views, bulk actions, ticket creation, customer columns, status chips, priority badges, labels, tags, created dates, and response visibility.
Search customer, subject, tag
Type
Status
Agent
Save filter
SubjectStatusPriorityTags
Payment not reflectedUnreadHighBilling
Feature request: dark modeUnreadLowFeature
Unable to access my accountClosedMediumAccount
Ticket detail view
Full customer context with every thread in one place.
Ticket detail screens combine customer information, ticket status, priority, type, conversation threads, replies, forwards, notes, activity logs, unread counts, pending states, and agent presence.
Liam Patel
IT Manager
Open Medium Question
All ThreadsRepliesNotesActivity
License renewal quotation
Customer request, thread history, ownership, and support actions stay together so agents can respond with full context.
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Built from the Limowide helpdesk product pattern
The reference system includes customer ticket creation, support dashboards, live chat, knowledge base folders and articles, FAQ settings, announcements, marketing modules, WhatsApp workflows, support teams, groups, roles, and permissions.
Why it belongs under Tekkowide
Every operating brand needs dependable customer communication. A shared helpdesk layer lets Tekkowide standardize response workflows while still keeping each brand close to its customers.
Core helpdesk capabilities
Public ticket submission and authenticated ticket tracking.
Live chat entry points for customers and agent-side conversation handling.
Knowledge base articles, folders, categories, related articles, and feedback.
Announcements and marketing modules for service notices and customer updates.
Support groups, teams, roles, and permissions for operational control.
Workflow-ready channels including email, chat, and WhatsApp-oriented support paths.